Customers and Case Studies
Insight provides just about what every organization needs,
a solution to better understand the business and market in
which they operate. From healthcare to sales and manufacturing,
are some business cases from organizations that made the decision
to dig deep into their data and discover what they don't know
about their customers, markets, and products.
Proof of Concept program allowed us to see our data in their system.
Immediately we saw the value. - Martha Sullivan, Director
of Information Services, Harrison Memorial Hospital
Diver Solution is easier to use than any of the other Business Intelligence
tools we have tried. - Milt Goldwasser, CIO, Copley Press
went very fast ... for the first time we had visibility into the
data, and could do any analysis needed. - Elaine Ritchie,
Director of IS, New Balance
long as users have some PC knowledge, and they know how to double-click
a mouse, they can easily use this tool. - Mike Brockway, Director
of Enterprise Services, Southern Wine & Spirits
- Case Study
was using the SunSystems accounting package for many years including
the data extraction tool, Vision XL. The finance staff would run
SunSystems Vision XL to extract the data to Excel, modify the Excel
based report, and then email the end user specific report (ie. by
department) to each of the respective end users. The first thing
we did was extract the raw data and understand the table structure
with the Visual Integrator tool. From here, we quickly built data
models and compared our basic sample reports to Vision XL reports.
Once our numbers matched the existing Vision XL reports, we polished
and published our reports to the Diver Solution portal. The integrated
portal provides a seamless and effective way for end user to review,
analyze, and download their reports in different formats, i.e. Excel,
PDF. We automated the build process with the built-in scheduler
so every night, the ETL gathers the SunSystems data, updates the
data models, and posts the updates to the portal. There is also
a built-in report distribution function that emails PDF/Excel reports
to the end users.
The first reports
delivered focused on Expense Management. This provided functional
heads with much improved Cost Centre management reports that showed
up to the day expense vs budget variance reporting. This then expanded
to budget reporting with Month To Date, Year over Year, and period
comparison reporting which greatly facilitated trend analysis and
helped isolate budget deficiencies and loose expenditure practices.
Next was complete
Profit / Loss statements which saved the finance department 5 days
per month in manual creation and distribution. Again, the finance
staff would use SunSystems Vision XL to extract the data to Excel,
modify the Excel report for each of the intended managers, and then
email the finished Excel based report to the end user. We completely
automated this process.
The end result,
a completely automated and streamlined report creation and distribution
project that saved finance staff several days per month in repetitive
report creation while providing a superior financial reporting product
to the end user business community.
IMOS - Case
Maritime Operation System) from Veson Nautical provides a leading
operations managment application for the shipping industry. Our
client wanted integrated reporting from IMOS as well as from their
other operations application from Dataloy Systems. This was basically
a data integration project between two shipping management applications.
The Visual Integrator brought in data from both systems, cleansed
the data, mapped the data, and then exported the data to data model
for report development. Reports were then created and compared against
both internal shipping systems. Once the report numbers were validated,
they were nhen posted to the Diver Solution portal where both company
executives and operations staff could navigate to the reports and/or
download for further review.
The end result
was a better understanding and management of the two shipping applications
for the customer. Moreover, given the very different ways of reporting
of the two applications, we provided superior and streamlined distribution
of integrated reports to both senior shipping executives and operations
staff via an easy to use portal.
Sales and Marketing
Many companies around the world use Dimensional Insight's business
intelligence software products and applications to track their marketing
and sales activities. The types of analyses that are performed include
salesperson performance, customer profiling, campaign tracking, lost
business reporting, brand analysis, geographical territory mapping,
account assignment analysis, sales forecasting, and many more. The
following companies have provided us with profiles that detail their
experience in a sales and marketing environment.
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Provided the ability to seamlessly
integrate data from multiple enterprise data stores into a
CIGNA Corporation, based in Philadelphia,
PA, is a leading international provider of insurance and related
products with assets in excess of $91 billion. They faced
formidable challenges; getting data directly to analysts at
their desktops, enabling them to ask ad hoc questions, getting
immediate answers, and make timely investment decisions on
critical investment factors without waiting days or weeks
for written reports.
The project goal was to provide
financial analysts with integrated tools to examine the profitability
of product sales in North America.
Due to recent growth, Dr. Martens
found itself unable to keep up with the data reporting and
analysis needs of its sales and support staff. Salespeople
waited days for reports on their customers' activity.
In the past, we were sending thousands of
pages of paper reports per year to each region. It was tedious
for us to get detailed information on a customer from those
reports, and unreasonable to carry them when visiting a customer
As the company expanded, they knew they needed
something that was flexible enough to fulfill different reporting
requirements, and also allow BSS to look at all corporate
data in a consistentformat.
Insight's Diver Solution empowers executives and managers at hospitals
and managed care organizations to make higher quality and more timely
decisions by providing the right information at the right time to
the right people.
Insight's George Dealey discusses how the Diver Solution is benefiting
the healthcare industry: http://www.youtube.com/watch?v=g3sBgnU9fOE
Diver allows hospitals to:
Increase patient satisfaction by reacting faster to improve service
Reduce operating costs by identifying inefficiencies within operating
Increase revenues by highlighting profitable procedures and reimbursement
Continually improve efficiency, as decision support teams will
be able to spend more time acting on information, and less time
on routine data collection and report generation.
Diver allows managedcare organizations to:
Identify poor performance and encourage improvement
Discover and analyze inefficient drug prescription and usage
Ensure adherence to disease management standards
Compare performance on readmissions, mortality, or a host of
other acute care metrics
Track patient satisfaction and PCP patient retention
Create a self-service portal for members, employers, physicians
and other external stakeholders
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| BayCare Health
In 2002, BayCare Health System had a simple
objective: To cut the time needed to perform angioplasty
("PTCA") on a heart attack patient to 90 minutes
or less . In 2002, the median time - the "Door-to-Inflation"
time - for BayCare to perform angioplasty was 143 minutes.
...senior executives at LMHS have an ongoing
initiative to increase patient satisfaction, the key driver
of profit margins, enabling them to give back more to their
Manufacturers and distributors are making Dimensional Insight their
standard business intelligence solution. Companies use DI's technology
to fulfill the information needs of plant management, production
supervisiors, IT/IS professionals, finance managers, and corporate
executives. With DI's solution, requests for answers that were previously
unavailable or took weeks to generate are now easily obtained by
end users in a matter of seconds. Yield analysis, waste control,
operator/shift performance, and quality control metrics can all
be accessed through one easy-to-use interface.
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Complex queries would take up to fifteen
minutes. Users were frustrated. And making changes was so
complicated that we often had to use the vendor's consultants
to do the work, making the system very expensive to maintain.
We use DI Solution and DI-Diver to keep
track of and analyze efficiency, revenue, and expense throughout
Because of DI-Diver's success throughout
the company, Allied Telesyn has recently upgraded to DI
Solution, Dimensional Insight's powerful multidimensional
software package designed to transform massive amounts of
data for secure access and intuitive analysis.
Suppliers / Distributors / Retailers
Suppliers,distributors, and retailers worldwide use DI's technology
to target opportunities, track performance, and increase profits.
Navigating through data with DI-ProDiver is simple for non-technical
users, enabling decision-makers across all functional areas of a
corporation to access data quickly and intuitively. Dimensional
Insight helps these vertical organizations to capture and process
data that can be leveraged to improve planning, monitor results,
analyze, anticipate custome changes, and mine customer opportunities.
With DI-ProDiver, brand managers analyze daily brand performance
by product, customer, and location. The sales force has easy visibility
to lost sales, promotion/quota tracking, and best/worst performing
products. Customers are able to see their own purchasing history
and promotional opportunities, which allows sales reps to grow and
retain accounts more effectively.
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| Standard Beverage Corporation
DI-Diver is very good at empowering other
people in the organization that don't have programming skills,
but have accounting skills, or sales skills - whatever the
variety of talents are that people bring into the organization.
Wine and Spirits
As a very decentralized operation, one of
the biggest challenges SWS faced was being able to pull
together timely information from all of our selling divisions
for our Corporate Offices
A common dilemma with the prior reporting
system was the inability to access detailed levels of information
with one query.